Payment and Delivery

1) By Bank Transfer or EFT (Electronic Funds Transfer)

QNB Finansbank - Enpara TR59 0011 1000 0000 0087 6166 36 - You can do it from our Mert Can Akman account (TL)

2) With your credit cards on our site

You can take advantage of our online single payment or online installment options for all kinds of credit cards. In your online payments, the amount will be withdrawn from your credit card at the end of your order. Refunds to your credit card will be made within 3 working days in order cancellations due to possible order cancellation or stock problems.

3) Order Price Refund

In case of cancellation of your orders for possible reasons; Mert Can Akman Company will initiate the return process within 3 working days. The broker returns the product price to your account and/or credit card within a period that may vary according to the policies of the payment method provider or banks. However, you must report your bank account information and/or credit card information accurately and completely to the financial authorities of our company.

4) Delivery

We try to deliver the products you have ordered to the cargo on the same day. For products that take time to deliver, the cargo delivery time is 3 working days as stated in the product details. You will be informed in case of possible delayed delivery.

In order for the product to be delivered without delay, please state the address of your current location as the delivery address.

Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Ankara-based company will be sent by PTT cargo company. After your orders are approved, they are delivered to the Cargo company at the end of 3 (three) working days at the latest.

You can discuss different delivery terms by consulting our customer representative. In addition, cargo deliveries are only valid for Turkey.

5) Payment Tracking

If the system in question cannot perform the transaction due to any problem, our visitor is informed of this situation as a result of the payment page.

In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered.

The validity of the e-mail address specified by our visitor is confirmed by the automatic e-mail sent after the order is transferred.

We have a responsibility to the bank that we use the credit card system as well as the customer for the realization of the delivery.

Please be carefull!

Open and check the packages that you think were damaged during shipment in front of the company representative from whom you received them. If you think that there is any damage to the product, do not take delivery of the product by keeping a record with the cargo company.

After the product is received, it is accepted that the cargo company has fully fulfilled its duty.

If the product is damaged: Call +90 544 868 41 29 as soon as possible, send a message and report the situation to ketche@ketche.co.

If you perform these operations, we will start working on your package and ensure that the delivery is repeated as soon as possible.

If you briefly explain why you want to return the product in this e-mail, you will help us in our work on the product.